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What our customers say about us

Already 134079 subscriptions in Switzerland via alao

Heiko Pohl

Super advice and quick answers I am thrilled

Olivia Flühler

Good service and good support. Subscription cancellation made easy. This is my third subscription with alao.

Caroline Wss

The conclusion of the contract has worked super fast. I had to call again because I had a question: I got it very quickly, without waiting long and my request was quickly clarified. I am very satisfied!

Changing your plan?
Easier than changing your mother-in-law.

When you order your plan with us, we generate a contract between you and your new provider with the best offers and conditions. No online payments. Your order is risk-free.

  • 1. Smart matching

    Our algorithm finds the best plan at the best price.

  • 2. Easy ordering

    Choose your plan, no credit card needed.

  • 3. Digital ID & signing

    Verify and sign your contract online.

  • 4. Quick activation

    Your provider sends your SIM or modem on time.

FAQs

1. Find your ideal plan and order it with just a few clicks through us.

2. After you order your new plan. Your new service provider will cancel your current contract at the end of the contract term (including the cancellation period) and transfer your number by this date as part of the service at no additional cost.

3. Billing for your new plan will only begin once the new plan has been activated. Example: In 2 or 3 months. Therefore, you never pay for two plans at the same time.

4. You get all the benefits of current promotions when your new plan is activated. Example in 2 or 3 months you get 50% for 12 months.

5. Your new provider will inform you via SMS about the activation date of your new plan.

It is very simple, the first thing you should do is to find the best internet provider for your address. This point is very important since the internet speed available at your address depends on the technology that is installed within your building. Therefore, we first ask you to enter your address so that we can display the best plans for you based on the internet availability at your address. Once you have found your ideal internet plan you can order it for the date after your cancellation period. In most contracts the period of notice is 60 days. To cancel your internet contract with your current internet provider we recommend you to send a letter via registered post to your provider's address.

No. Our service is free of charge for our users. We get a commission from the providers for every plan that we sell.

2-6 weeks after your activation, we will send you a link via e-mail with which you can upload your first invoice. Immediately afterwards you will receive your voucher from us by e-mail and within four weeks we will credit your cashback to your account.

When you place an order for a plan with us, all your personal data will be processed in the AWS server of amazon in Europe, which is the best-known encrypted server in Europe. Any image of you will be automatically deleted after the virtual verification has been done.

Since March 2018 a law in Switzerland (SPTA)requires all telecom providers to identify their customers. No worries, you don’t need to go to a shop and wait in line. As part of our process, you can simply upload a picture of your ID and take a selfie to verify it’s really you. Our platform compares your ID versus your image and deletes the register of your image right after. This process allows us to make the order process 100% digitally, faster and free of charge.

We are a Swiss digital platform that helps you to find and order your new plan very fast and at the best conditions including exclusive offers that are only available with us. After you find the ideal plan, we proceed your order automatically with your new telecommunication provider. The contract will be made between you and your new telecommunication provider. The billing of the contract starts after your new service is activated on your desired date. You do not have any risk with us as you do not have to do any payment on our platform and you can contact us in case of any questions.

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