Terminating your mobile phone subscription made easy – template & tips for all providers
As flexible as life is, so are our habits when it comes to making calls and surfing the Internet. Your mobile phone subscription is not set in stone either. There are many different reasons to terminate it. This article describes the best way to do this.
Why should you terminate a mobile phone subscription?
Terminating a mobile phone subscription can be necessary for various reasons. Perhaps you are dissatisfied with your provider, have found a better offer or are no longer using the subscription.
Typical reasons for terminating a mobile phone subscription:
- High costs and better tariffs with other providers
- Dissatisfaction with customer service
- Insufficient network coverage where you live – check our network coverage map for the best option.
- Switching from a subscription to a prepaid SIM card (or vice versa)
- Terminating a second subscription that is no longer needed
When is the best time to terminate a mobile phone subscription?
Depending on the provider, the termination period is usually between 30 and 60 days before the end of the contract. Check your contract term and the termination period in your contract or customer account.
Terminating your mobile phone subscription – step-by-step instructions
1. Check the contract term and termination period
The minimum term of your contract is usually either 12 or 24 months. Termination is not possible within this period. Even if you terminate, the contract will continue to run until the agreed end.
The termination period for most contracts is between 30 and 60 days. With some providers, however, it is 90 days.
2. Choose the right termination method
Many providers accept different termination methods, e.g:
- Termination by post
- Termination by e-mail
- Termination via chat
- Termination via the customer account
3. Terminating a mobile phone subscription with a template
Use the following termination template:
Subject: Termination of my mobile phone subscription with the customer number [please enter customer number]
Dear Sir or Madam
I hereby terminate my mobile phone subscription with the phone number [your mobile phone number] in due time to the next possible date.
Please confirm the termination in writing, stating the end of the contract.
Yours sincerely
[Your name]
[Your address]
[Your customer number]
4. Obtain and check confirmation of termination
Have the termination confirmed in writing to avoid discrepancies later on.
Terminating a mobile phone subscription with different providers
| Provider | Minimum contract period | Termination period | Method |
|---|---|---|---|
| Salt | 0/12/24 months | 60 days | via post, via chat, customer service |
| Sunrise | 24 months | 60 days | via letter, via chat, customer account |
| Yallo | 0/24 months | 30 days | via chat, customer service |
| Wingo | 0/ 24 months | 30 days | online, via chat |
| M-Budget | no minimum period | 60 days | via post, customer service |
| Quickline | 24 months | 90 days | via mail, online |
| TalkTalk | 24 months | 60 days | customer service, Online |
Terminating your mobile phone subscription without stress – tips & tricks
Follow these tips to terminate your mobile phone subscription stress-free and without additional costs:
- Terminate in good time to avoid charges.
- If you want to keep your number, apply for porting in good time.
- If you wish to terminate early, check the conditions for early termination.
By the way: In special circumstances (e.g. moving abroad), you may be able to terminate your subscription early. Information on this can be obtained from the provider.
Alternative to terminating – Is it worth changing provider?
If you don’t want to terminate but are looking for a new provider, it’s worth making a comparison. Switching can often result in more favourable tariffs or better conditions. When switching providers, pay attention to the following criteria to find the best subscription:
| Criterion | Mobile phone subscription | Prepaid SIM card |
|---|---|---|
| Term | 0-24 months | None |
| Termination period | 30-60 days | None |
| Charges | Monthly fees | Top up as required |
| Number portability | Possible | Mostly possible |
| Flexibility | Low | High |
How to find the best new mobile phone subscription after termination
Compare plans and check whether switching to a new provider offers any advantages. Many providers offer welcome discounts or special conditions for new customers. Check the offers on alao.ch to make sure you get the best subscription. There are always special offers and you can enjoy free customer service support.
Conclusion
Terminating a mobile phone subscription is easy if you pay attention to the notice period and contract term. If you want to switch to a new provider, you should apply for number portability beforehand.
FAQ
Check the minimum term and termination period of your contract. The termination period is usually 30 to 60 days.
Terminate by post or chat and request a written confirmation.
Further up in this article you will find a template that you can use.
Termination must be made 60 days in advance, preferably in writing by letter or via the customer account.
Yallo allows terminations via chat or customer service.
There is no minimum term at Wingo. You can terminate your subscription at any time online or via chat.
Not terminating in time can result in additional costs. Therefore, check your termination period carefully.
It is often possible to transfer your phone number to a new provider. Check special offers for new customers.
