Cancelling your mobile phone subscription made easy – template & tips for all providers
As flexible as life is, so are our habits when it comes to making calls and surfing the Internet. Your mobile phone subscription is not set in stone either. There are many different reasons to cancel it. This article describes the best way to do this.
Why should you cancel a mobile phone subscription?
Cancelling a mobile phone subscription can be necessary for various reasons. Perhaps you are dissatisfied with your provider, have found a better offer or are no longer using the subscription.
Typical reasons for cancelling a mobile phone subscription
- High costs and better tariffs with other providers
- Dissatisfaction with customer service
- Insufficient network coverage where you live – check our network coverage map for the best option.
- Switching from a subscription to a prepaid SIM card (or vice versa)
- Cancelling a second subscription that is no longer needed
When is the best time to cancel a mobile phone subscription?
Depending on the provider, the cancellation period is usually between 30 and 60 days before the end of the contract. Check your contract term and the cancellation period in your contract or customer account.
Cancelling your mobile phone subscription – step-by-step instructions
1. Check the contract term and cancellation period
The minimum term of your contract is usually either 12 or 24 months. Cancellation is not possible within this period. Even if you cancel, the contract will continue to run until the agreed end.
The cancellation period for most contracts is between 30 and 60 days. With some providers, however, it is 90 days.
2. Choose the right cancellation method
Many providers accept different cancellation methods, e.g:
- Cancellation by post
- Cancellation by e-mail
- Cancellation via chat
- Cancellation via the customer account
3. Cancelling a mobile phone subscription with a template
Use the following cancellation template:
Subject: Cancellation of my mobile phone subscription with the customer number [please enter customer number]
Dear Sir or Madam
I hereby cancel my mobile phone subscription with the phone number [your mobile phone number] in due time to the next possible date.
Please confirm the cancellation in writing, stating the end of the contract.
Yours sincerely
[Your name]
[Your address]
[Your customer number]
4. Obtain and check confirmation of cancellation
Have the cancellation confirmed in writing to avoid discrepancies later on.
Cancelling a mobile phone subscription with different providers
| Anbieter | Mindestlaufzeit | Kündigungsfrist | Kündigungsmethoden |
| Salt | 0/12/24 months | 60 days | via post, via chat, customer service |
| Sunrise | 12/24 months | 60 days | via letter, via chat, customer account |
| Yallo | 0/24 months | 30 days | via chat, customer service |
| Wingo | 0/ 24 months | 30 days | online, via chat |
| M-Budget | 12 months | 60 days | via post, customer service |
| Quickline | 12/24 monts/no | 90 days | via mail, online |
| TalkTalk | 12/24 months | 60 days | customer service, Online |
Cancelling your mobile phone subscription without stress – tips & tricks
Follow these tips to cancel your mobile phone subscription stress-free and without additional costs:
- Cancel in good time to avoid charges.
- If you want to keep your number, apply for porting in good time.
- If you wish to cancel early, check the conditions for early cancellation.
By the way: In special circumstances (e.g. moving abroad), you may be able to cancel your subscription early. Information on this can be obtained from the provider.
Alternative to cancelling – Is it worth changing provider?
If you don’t want to cancel but are looking for a new provider, it’s worth making a comparison. Switching can often result in more favourable tariffs or better conditions. When switching providers, pay attention to the following criteria to find the best subscription:
| Criterion | Mobile phone subscription | Prepaid SIM card |
| Term | 0-24 months | None |
| Cancellation period | 30-60 days | None |
| Charges | Monthly fees | Top up as required |
| Number portability | Possible | Mostly possible |
| Flexibility | Low | High |
How to find the best new mobile phone subscription after cancellation
Compare plans and check whether switching to a new provider offers any advantages. Many providers offer welcome discounts or special conditions for new customers. Check the offers on alao.ch to make sure you get the best subscription. There are always special offers and you can enjoy free customer service support.
Conclusion
Cancelling a mobile phone subscription is easy if you pay attention to the notice period and contract term. If you want to switch to a new provider, you should apply for number portability beforehand.
FAQ
How can I cancel my mobile phone subscription and what deadlines do I have to observe?
Check the minimum term and cancellation period of your contract. The cancellation period is usually 30 to 60 days.
How does the Salt mobile phone subscription cancellation work and what steps are necessary?
Cancel by post or chat and request a written confirmation.
Where can I find a mobile phone subscription cancellation template for quick and easy cancellation?
Further up in this article you will find a template that you can use.
What do I need to bear in mind when cancelling my Sunrise mobile subscription?
Cancellation must be made 60 days in advance, preferably in writing by letter or via the customer account.
What options are there for cancelling the Yallo mobile phone subscription?
Yallo allows cancellations via chat or customer service.
How does the Wingo mobile phone subscription cancellation process work and what deadlines apply?
There is no minimum term at Wingo. You can cancel your subscription at any time online or via chat.
What mistakes should I avoid when cancelling my mobile phone subscription?
Not cancelling in time can result in additional costs. Therefore, check your cancellation period carefully.
What alternatives are there to cancelling my mobile phone subscription if I want to switch providers?
It is often possible to transfer your phone number to a new provider. Check special offers for new customers.
