Salt is one of the three largest Swiss telecommunications companies and operates its own mobile network. With a market share of 16%, Salt is thus directly behind Swisscom and Sunrise. Salt operates the following networks: 3G (UMTS/HSPA), 4G (LTE), 4G /LTE Advanced, 5G and 5G+.

These Swiss mobile communications companies use the Salt network: Das Abo, Lidl Connect, GoMo, iWay.

If you have any questions, Salt's customer service is at your disposal. According to the reviews, you will get quick and competent help with any problems. The telephone hotline is also continuously manned and easy to reach, and has according to a connect study from 2024 a short waiting time of 90 seconds on average. You can reach the service nationwide by phone on 0800 700 700. This hotline is free of charge for Salt customers and is open Monday to Friday from 8 am to 8 pm. On Saturdays, the customer service opens from 9 am to 6 pm. From abroad, the service can be reached at +41 78 700 70 00. However, from abroad fees apply. 

For less urgent matters, forms are also available on the Salt website. The contact form is available for mobile, landline and business customers. You will usually get an answer within 24 hours, but it can sometimes take longer.

Salt is one of the few Swiss providers to operate its own mobile network. In Switzerland, Salt has a market share of 16%, making it the third-largest mobile network operator in the country. According to Salt, it operates the following networks: 3G (UMTS/HSPA), 4G (LTE), 4G /LTE Advanced, 5G and 5G+.

Strong 4G, weak 5G

Salt has a very good 4G network, which is very present especially in Swiss cities. Thus, the network operator is more or less on par with its competitors. However, the Salt 5G network is not very developed compared with the other operators. Check our network coverage map for details.

Salt 4G network

With Salt 4G services, more than 99.3% of the Swiss population is covered. Salt Internet is among the fastest in Switzerland, currently reaching a speed of 300 Mbit/s and getting faster all the time. The target is a speed of 750 Mbit/s. Especially in the city, the network is very strong, but sometimes causes problems in the countryside. 

Salt 5G network

The Salt 5G network, on the other hand, is not particularly developed. Availability is only given in a few places. Salt did not start building the 5G network immediately like Swisscom and Sunrise. So the company has not yet been able to catch up.  

Salt Cancellation

There are many reasons to cancel your Salt subscription. In every case you have to consider different things. Salt handles all cancellations - mobile and home - by phone. The customer service will give you the necessary information. 

The minimum contract periods are particularly important to note with Salt. These must be adhered to. If you fail to do so, you may be subject to high penalties. You can find out how high these are and what else you need to watch out for here. 

Table of contents

• Cancellation of a Salt cell phone subscription
• This is what you should do when you change your subscription
• Cancellation Salt Home Subscription 
• Fees for Salt-Home cancellation
• Return Salt Fiber Box and Apple TV
• Transfer Salt Home subscription to a third party instead of cancellation
• What happens to your Salt Home subscription when you move house?
• Salt Fiber is not available at the new address
• Cancellation of the Salt prepaid card

Cancellation of a Salt cell phone subscription

The most important facts in brief: 

You can easily cancel a Salt subscription by calling the customer service hotline on 0800 780 100. They will explain to you how to proceed.

What you need to know when cancelling your contract with Salt

Cell phone subscriptions with Salt can only be cancelled after the minimum contract period has expired. At Salt, this is at least 12 months, but often also 24 months. The notice period is 60 days. With a notice period of 60 days to the minimum contract period, a cell phone subscription from Salt can therefore be terminated at the earliest. As long as the cancellation period and minimum contract duration are adhered to, there are no additional costs for the cancellation. If you want to cancel before the expiration of the minimum contract period, you have to pay a penalty fee for the early cancellation of the contract. This can cost several hundred francs. For this reason, it is advisable to wait for the minimum contract period. 

This is what you should do when you change your subscription

You want to switch to a new provider and keep your number? Then you should not simply cancel your current subscription. If you do, you may lose your number. In most cases, you can simply give your number to the new provider and request a number transfer. In most cases, the new provider will then also take over the cancellation of your cell phone subscription with Salt, but here, too, the minimum contract period and notice periods must be observed.

Cancellation Salt Home Subscription 

The Salt Home subscription includes fixed network, Internet and TV. For this complex combo deal, there is a bit more to consider when canceling than with the cell phone subscription. Just as with the cell phone subscription, a notice period of 60 days applies here as well, and the cancellation is carried out by calling Salt customer service on 0800 700 500. This competent department can be reached from Monday to Friday between 9 am and 12 pm and 1 pm to 5 pm. The contract will then be terminated at the end of each calendar month. When the Salt Home subscription is cancelled, the associated TV subscriptions are also cancelled. 

Fees for Salt-Home cancellation

No termination fees apply until after 33 months. In any other case, there will be additional charges. If you want to cancel the contract after the first month, you pay CHF 198.-. After that, the fee is reduced by CHF 6.- per month. 

In some cases there are refunds

Certain reasons for termination allow you to request a refund from Salt. These include the following cases:

- Technical problems: 

If you cancel because the service was not available for technical reasons, you are entitled to a refund from Salt. Any premiums already paid for the period during which the service was not working will be refunded to you.
 

- Death: 

If the contract is terminated due to death, no fees will be charged. 

Return Salt Fiber Box and Apple TV

Since the Salt Fiber Box and the accessories still belong to Salt during the term of the contract, they must also be returned at the end of the contract. Salt requires the entire equipment, including the original packaging, to be returned undamaged within 30 days of the expiry of the contract. There are two ways to do this. Either bring it to the Salt store of your choice or send it back by mail. The address for this is:

Salt Mobile SA

Meierhofstrasse 5

CH-6032 Emmen 

If you do not want to do this or if the device is damaged, Salt will charge a compensation fee of CHF 199.

The Apple TV 4K box, on the other hand, is included in the subscription. However, the device and accessories must be returned to Salt if the Salt Home contract is cancelled within the first 12 months. Alternatively, you can pay a compensation fee of CHF 99.95. Once this first year is over, the box is yours. That means you can keep it including accessories even after the contract ends. Any separately purchased box can of course also be kept after termination of the contract. 

Transfer Salt Home subscription to a third party instead of cancellation

A form is available on the Salt website for transferring the Salt Home subscription to a third party. This form must be filled out with the future owner and sent in together with copies of identification. Alternatively, you can hand in the document at a Salt store. To avoid delays in the transfer, any overdue balance must be paid. When changing the holder, a fee of CHF 49.95 will be charged to the new contract holder. 

What happens to your Salt Home subscription when you move house?

When you move, you must of course also take your Salt Home subscription with you. For this, Salt must be informed at least five weeks before your move. To do this, call Salt customer service on 0800 700 500 and submit a relocation request. The corresponding department can be reached Monday to Friday between 9 and 12 and 13-17. These 5 weeks guarantee that the connection at your new address will be activated in time. You will then be informed of the activation date by e-mail. Delays of up to five weeks may occur if: 

- The fiber connection must be installed at the new address. 

- The lines are busy.

- Your new port is not labeled. 

If you had a Salt Home subscription via fiber optics before the move, then take your Salt Fiber Box and Apple TV 4K with you to your new address. However, if you had a Salt Home subscription via Gigabox technology, you must return all the associated equipment to Salt. Simply take it to a Salt Store. The new equipment will be sent directly from Salt to your new address. Note that any access data and video recordings cannot be kept.

Once at your new address, you can easily log back into the services using your old access data. If you have switched from Salt Home by Gigabox to Salt Home by fiber, you will pay a switching fee of CHF 49.95. 

Salt Fiber is not available at the new address

If there is no fiber connection at your new address, you can switch to Gigabox. If you do not want to do this, you can cancel the Salt Home subscription and only have to pay a disconnection fee of CHF 99.95 at the most, instead of the usual cancellation fee of up to CHF 198.

Cancellation of the Salt prepaid card

Cancellation is not necessary in this case. Salt automatically deactivates a prepaid card as soon as no chargeable activities have taken place within 390 days and no credit has been loaded. You then have 45 days to reactivate the SIM card by topping it up with at least CHF 10 credit. Without a recharge, the card will be permanently deactivated after 45 days. 

With many cell phone and Internet providers, only new customers ever benefit by signing up for the first time and paying a discounted monthly rate for the first 12 or 24 months of the contract.

However, Salt also rewards loyal customers: When a subscription is renewed, the existing customer gets a discount on a new cell phone. If the old cell phone gives up the ghost, or one simply wants to adapt to the new technology a bit, then Salt offers a new phone for a surcharge of CHF 10.00 / month when the contract is renewed (usually 24 months).

With the Salt Mobile prepaid rate, you have full cost control without a basic fee and can top up your credit as you wish. You can easily top up the credit online. Calls, SMS and MMS are subject to charges. Data packages for Switzerland and abroad must also be purchased. The data volume is then valid for one month.

In order to pay for the SIM card and activate it, CHF 59 is due when a Salt subscription is taken out. If existing customers order a new cell phone with an extension of the contract period of 24 months, then of course this activation fee no longer applies.

Don't forget: On alao you will not only find great discounts on subscriptions, but also save on activation fees. They are completely waived with us!

Salt offers customers numerous roaming options. Depending on whether you only want to surf, only want to make phone calls or both, you can choose a suitable package with Salt or simply pay the standard rates. 

Roaming Data Packs

The Salt Data Packs are valid for 12 months. As soon as the data is used up, you can buy a new one. The Data Packs can be purchased online and activated directly. 

See which countries belong in which zones below

Internet Add-On

If you have a subscription with Salt, you can extend it with the so-called Internet Add-Ons. You can subscribe to this service online on your Salt account. But beware: the add-on is automatically renewed every month. But. There is one for each world zone that Salt has designated. You can find out which countries belong to each zone on the Salt website.

Telephony

Salt provides its customers with various add-ons so that they can also make calls and send texts abroad at fair rates. These services are subscribed to and paid for monthly and are automatically renewed unless they are manually deactivated.  

Standard tariffs

If roaming is not included in your subscription and you have not purchased a bundle or add-on, you will pay the following standard Salt rates for mobile phone use abroad.

Zone A: Germany; France*; Italy; Monaco; Austria; San Marino; Vatican.

Zone B: Andorra; Belgium; Bulgaria; Canada; Croatia; Cyprus; Czech Republic; Denmark*; Estonia; Faroe Islands; Finland; Gibraltar; Greece; Hungary; Iceland; Ireland; Latvia; Lithuania; Luxembourg; Malta; Netherlands*; Norway*; Poland; Portugal (Madeira, Azores); Romania; Slovakia; Slovenia; Spain (Canary Islands, Balearic Islands); Sweden; Turkey; United Kingdom*.

Zone C: Albania; Belarus; Bosnia and Herzegovina; Kosovo; Northern Macedonia; Montenegro; Republic of Moldova; Republic of Serbia; Ukraine.

Zone D: Australia*; Brazil; China*; Dominican Republic; Hong Kong; Egypt; India; Israel; Japan; Mexico; Russia; Singapore; South Africa; Saudi Arabia; Thailand; United Arab Emirates.

Zone E: Afghanistan; Algeria; Anguilla; Argentina; Armenia; Aruba; Azerbaijan; Bahamas; Bahrain; Bangladesh; Barbados; Bermuda; Bolivia; Bonaire; Botswana; Brunei; Burkina Faso; Burundi; Chile; Costa Rica; Curacao; Côte d'Ivoire; Ecuador; El Salvador; Fiji; Cayman Islands; British Virgin Islands; Ecuador; French Guiana; French Polynesia; Gabon; Georgia; Greenland; Guadeloupe; Guatemala; Guyana; Guinea; Haiti; Indonesia; Iran (Rep.Islamic); Ghana; Isole Turks e Caicos; Iraq; Jamaica; Jordan; Channel Island (Jersey, Guernsey, Isle of Man); Kazakhstan; Cameroon; Cape Verde; Kenya; Kyrgyzstan; Colombia; Congo (Democratic Republic of Congo); Kuwait; Laos; Macau; Madagascar; Malaysia; Malawi; Morocco; Martinique; Mauritius; Mayotte; Mongolia; Mozambique; Myanmar; New Zealand*; Nepal; Nicaragua; Niger; Nigeria; Oman; Pakistan; Palestinian Territories; Panama; Paraguay; Peru; Philippines; Puerto Rico; La Réunion Island; Rwanda; Saint Pierre and Miquelon; Samoa; Zambia; Saba; Saint Croix; Saint John; Saint Thomas; St. Eustatius; Sri Lanka; Senegal; Seychelles; Sierra Leone; Saint Martin; South Korea; Taiwan; Tajikistan; Tanzania (United Republic of Tanzania); Chad; Tonga; Trinidad and Tobago; Tunisia; Turks and Caicos Islands; Uganda; Uruguay; Vanuatu; Venezuela; Vietnam.
Zone F: Angola; Equatorial Guinea; Antigua & Barbuda; Belize; Benin; Bhutan; Cook Islands; Dominica; Djibouti; Gambia; Grenada; Guinea-Bissau; Honduras; Congo; Cuba; Lesotho; Yemen; Lebanon; Liberia; Libya; Maldives; Mali; Mauritania; Montserrat; Namibia; New Caledonia; East Timor; Papua New Guinea; Saint Lucia; Solomon Islands; Sao Tomé & Principe; St. Kitts & Nevis; St. Vincent & the Grenadines; Sudan; Suriname; Swaziland; Syria (Arab Rep.); South Sudan; Togo; Turkmenistan; Uzbekistan; Wallis & Futuna Islands; Central African Republic.

Salt offers numerous cell phone subscriptions, ranging from the Start subscription and packages with extra data volume to the Salt World subscription with phone and Internet flat rates to and from abroad. Smartphones from Salt can also be purchased with the subscriptions. The following is an overview of the subscription options.

Swiss Max

With Swiss Max, you can use unlimited data on the 4G+/5G network within Switzerland. You can also make unlimited calls. The subscription includes 1 GB of EU roaming data per month.

Start Max

This low-cost subscription includes 5 GB of data within Switzerland and unlimited calls. The minimum contract term is 24 months.

Swiss Max

Swiss Max includes unlimited data and calls within Switzerland. It also includes 1 GB of EU roaming per month. There is no minimum contract term. 

Smart Swiss

Smart Swiss means unlimited surfing and calls in Switzerland. The contract period is 24 months.

Swiss XXL

The Swiss XXL subscription includes unlimited data and calls within Switzerland. You receive 4 GB of data per month for EU roaming. In addition, you receive 100 minutes/month of calls in the relevant EU country.

Roaming and international tariffs for Salt cell phone subscriptions

Are you planning a trip or traveling abroad on business? The provider Salt offers numerous international tariffs. You can choose from the following Salt international packages:

Salt Europe XXL

This subscription includes unlimited data and calls within Switzerland. You also get unlimited EU roaming, unlimited calls to Switzerland and the EU and unlimited calls from the EU to Switzerland. Calls to the corresponding EU country are also unlimited. The minimum contract period is 24 months.

Europe Max

Europe Max includes unlimited data and calls within Switzerland. In addition, EU roaming is unlimited, as are calls from the EU to Switzerland. Calls are unlimited in the corresponding EU country. The contract period is 12 months.

Europe Data

The Europe Data subscription gives you unlimited data and calls in Switzerland. Unlimited EU roaming is also included. The contract period is 24 months.

Travel Max

The Travel Max subscription includes unlimited data and calls in Switzerland. Unlimited data roaming in the EU is also included. Calls to Switzerland and the EU and vice versa are also unlimited. There is also no limit for calls in the corresponding EU country. The contract period is 24 months.

The right Salt subscription for your needs

The Salt Fiber subscription is a complete package for the home: The combination subscription includes Internet, TV and a fixed network connection. The following services are included in the Salt Home offer:

Salt Fiber Internet

The Salt Home Internet subscription includes a Salt Fiber Box. With the Internet Box you can surf at home with fast Internet: With the Salt Internet subscription, transfer rates of up to 10 Gbit/s are possible (Ethernet). The Internet connection is made possible via WiFi for mobile devices and via Ethernet connection. Here, the transmission is not via radio, but via Ethernet cable, to which the router can be connected with your devices.

Both data transmission technologies are controlled via the Salt Fiber Box.

Salt Fiber Fixed Network

With the Salt Combi subscription, you also get a fixed network connection. You benefit from unlimited calls to the fixed and mobile networks in Switzerland. You can call abroad at the usual tariff rates.

Salt Fiber TV

If you choose a TV subscription, you can choose the language of the TV service when you select it. The Salt Fiber subscription provides you with more than 250 channels at no extra charge. You can record up to 500 shows in the cloud.

In addition, there is the live pause and replay function of seven days as well as access to the streaming service HollyStar, which contains over 10,000 videos and series.Thanks to the free TV

box from Apple included in the subscription, this TV experience can be made possible. The matching Salt TV app is available free of charge in the App Store.

The activation fees of the Salt Fiber subscription are:

1 Franke: without TV service (only connection, administration, complete material)

99.95 francs: with TV service.

98.95 francs: subsequent activation of TV services.

As a Salt mobile customer, you pay CHF 39.95 per month for the combined subscription. The price without a Salt mobile subscription is CHF 49.95 per month.

Salt TV Packages

In order to offer a greater variety of programmes, Salt offers additional TV packages. For example, you can add Sky packages and international channel packages.

Many were excited when Salt launched its Salt Fiber offering - a particularly fast Internet service for the home - in Switzerland. Before Salt Fiber, the maximum speed offered among all providers in Switzerland was 1,000 Mbps. Salt, on the other hand, suddenly offered a speed of a whopping 10,000 Mbit/s. Such a mega speed sounds very sexy, of course, but actually 50 Mbit/s is enough to watch movies on Netflix, send e-mails and stream music. 

The fastest Internet in Switzerland

With the slogan "Internet at the speed of light", Salt promises an uninterrupted entertainment experience without delays or annoying freezes. Downloading video games is more than fast, as UPC provides the fiber optic network for Salt, and with fiber optic technology, Salt can offer one of the most stable Internet connections.

Before ordering Salt Internet, however, you have to check whether Salt Home is available at all at your home address. This is because customers cannot take advantage of the full speed of the fastest Internet everywhere in Switzerland. However, Salt Home impresses in any case with its low prices and its Salt Mobile + Salt Internet + Salt TV combo offer.

Salt combo subscription offers

The Salt Home subscription is one of the fairest and best combination packages in Switzerland and is available to Salt mobile customers for CHF 39.95 per month. The price without the Salt mobile subscription is CHF 49.95 per month. However, an activation fee of CHF 99.95 is added. Anyone who wants the so-called "Fiber Box" or the "Apple TV 4K" installed at their home must pay an additional one-time fee of CHF 199.95.

The Salt Home subscription is a complete package for the home: The combo subscription includes Internet, TV and a fixed network connection. The following services are included in the Salt Home offer.

Salt Fiber Box

To take advantage of the enormous speed potential of Salt's Internet lines, Salt has developed the Salt Fiber Box, a mega-power-class modem. The Fiber Box is a further step by Salt to advance ultra-fast fiber optic technology. The modem is based on the so-called XGS-PON standard, which makes it possible to achieve Internet speeds of up to 10 Gbit/s for both downloading and uploading data. The distance between the sender and the receiver of the data is irrelevant. The Internet connection is enabled via WiFi for mobile devices and via Ethernet connection. Here, the transmission is not done via radio, but via Ethernet cable, to which the router can be connected to your devices.

The Salt Fiber Box was developed in Switzerland and fully complies with eco-design guidelines. It is a sustainable product with an intelligent power saving function. This reduces energy consumption as soon as the Salt Fiber Box is out of operation.

With the Salt Fiber Box, you can save an enormous amount of time when uploading and downloading data. This is not only a great benefit for Salt customers when watching TV, but also for streaming video games.

The Internet capacity of the "Salt Home" subscription is also sufficient for several devices at the same time. There are no waiting times or connection interruptions, even though all family members are on the Internet at the same time with their smartphones, TVs and PCs.

How much does the Salt Fiber Box cost?

The Fiber Box is not available for purchase. It remains the property of Salt. It is even expressly forbidden to open the box, and Salt demands the modem back at the end of the contract. This allows Salt to reuse the box several times or recycle it properly. Thus, the total lifetime of the device is increased. 

Salt TV

Salt's Salt TV offer includes an Apple TV 4K box. The Salt apps are already preinstalled on it. You can watch live TV on the Salt.TV app. The basic offer consists of the "TV Deutsch" package and contains 250+ channels. The same applies to the French and Italian variants. Other language packages or channels like Sky Sport can be added within the Salt TV app. The Salt.Video app gives access to a large selection of video-on-demand content. Here you can buy or rent movies and series and stream them directly. Some exclusive TV series are also available here just 48 hours after their first broadcast in the USA. 

A 4K resolution promises a Full HD TV experience in cinema quality. In addition, streaming is possible on up to four devices simultaneously. 

How much does Salt TV cost?

Salt TV offers entertainment for the whole family from CHF 39.95 / month (in combination with Internet and fixed network). Various packages can be added as an option: 

• German exclusive
• International packages (Spanish, Portuguese, Russian, Serbian, Bosnian, Turkish, Albanian, English Club TV)
• Sky packages

Salt Fiber fixed network

With the Salt Combi subscription, you also get a fixed network connection. The Salt FIber Box connects wirelessly to your home phone using DECT technology. You benefit from unlimited calls to landlines and mobile networks in Switzerland. You make international calls at the usual tariff rates. Salt also offers new fixed-line numbers free of charge. However, if you would like to keep your existing fixed network number, you can request a fixed network number transfer from your customer account at a later date.

Here you can find all Black Friday offers from Salt.