MTEL launched its commercial operations on January 1, 2016. The company is part of the MTEL Global Group, which is 59% owned by Telekom Srbija and 41% by m:tel Banja Luka.
In Switzerland, the company operates under the brand MTEL Switzerland, offering modern services in mobile communications and digital television. As a Mobile Virtual Network Operator (MVNO), MTEL does not operate its own network in Switzerland but uses Salt’s network. This ensures very good coverage and stable data connections.

The company primarily focuses on people with family or business ties to the Balkans (Serbia, Bosnia and Herzegovina, Montenegro) as well as users who frequently travel to or communicate with these countries.
All MTEL subscriptions include the “MTEL Zone.” This means that the included allowances (minutes, SMS, data volume) are valid not only in Switzerland and the EU but also in Serbia, Bosnia and Herzegovina, Montenegro, Austria, Germany, and North Macedonia

In Switzerland, MTEL uses the powerful Salt mobile network, which was most recently rated as “outstanding” by Connect. As a Full Mobile Virtual Network Operator (MVNO), MTEL operates independently and only relies on Salt’s infrastructure. Customers benefit from almost nationwide 4G and 5G coverage, high-quality connections, and stable performance.

4G Network

The 4G network used by MTEL covers over 99.3% of the Swiss population. This ranks close to the top compared to other networks. Mountain regions or remote areas—such as parts of Ticino or the Alps—may occasionally experience weaker reception, but this affects all providers alike.

5G Network

Salt is continuously expanding its 5G network. Network coverage is already quite good in city centers. Salt's 5G network achieves download speeds of up to 1.7 Gbit/s with 5G+. Salt is continuously pushing ahead with its network expansion to provide the entire country of Switzerland with this high-speed standard.

MTEL B:YOU 25

With the MTEL B:YOU 25 plan, customers enjoy unlimited data and calls within Switzerland. The subscription also includes unlimited roaming in the EU as well as in the MTEL Zone, which covers Bosnia and Herzegovina (BA), Montenegro (ME), North Macedonia (MK), and Serbia (RS). Within these countries, all calls are also unlimited. On top of that, the plan provides 1 GB of roaming data per month for additional destinations such as the United Arab Emirates (AE), Albania (AL), Egypt (EG), India (IN), Israel (IL), Russia (RU), and Turkey (TR).
 

MTEL Sweazy Travel

The MTEL Sweazy Travel plan offers unlimited data and calls within Switzerland. Customers also benefit from unlimited roaming data in the EU and the MTEL Zone (Bosnia and Herzegovina, Montenegro, North Macedonia, and Serbia). Calls within these countries are also fully unlimited, making it an excellent choice for frequent travelers across Europe and the Balkans.
 

MTEL Primo

With MTEL Primo, users enjoy unlimited data and calls in Switzerland, along with unlimited roaming data in the EU and the MTEL Zone (BA, ME, MK, RS). Calls within these countries are likewise unlimited. In addition, this plan includes 30 GB of roaming data every month for destinations such as the United Arab Emirates, Albania, Egypt, India, Israel, Russia, and Turkey — making it a strong option for those who travel further abroad.
 

The special feature of MTEL subscriptions is the MTEL Zone. With this, roaming in certain countries is automatically included, and you can use your included data and allowances not only in Switzerland and the EU but also in Serbia, Bosnia and Herzegovina, Montenegro, and North Macedonia. 

Some plans also include the Friendly Zone, allowing data use in Turkey, the United Arab Emirates, Albania, Egypt, China, and India.  

You don’t have to activate your new MTEL subscription right away. You have six months to do so. Simply specify your desired start date when completing your subscription.

If you want to keep your number when switching to MTEL, simply indicate this before the transfer. alao will handle the rest for you. If you switch from another provider to MTEL, alao will take care of canceling your old contract and ensure a smooth and interruption-free transition.

For questions about plans, coverage, switching providers, or canceling your current subscription, the alao customer service team is available free of charge, 7 days a week. You can reach support by phone at 043 588 23 23, by email at support@alao.ch, or via the chat and WhatsApp functions directly on the alao website (buttons in the bottom right corner). This way, you always get fast and reliable help with your MTEL subscription.

Up-to-date information on MTEL’s special Black Friday offers will be available on the alao Black Friday page in due time. MTEL is expected to once again provide attractive deals this year—whether through reduced prices or powerful service packages.

MTEL offers contracts without a minimum duration. All plans without a minimum contract duration can also be canceled with 60 days’ notice to the end of the month. Cancellation is done via email.

MTEL Switzerland stands out especially for its reliable usability abroad, allowing customers to call and browse worry-free in many countries. MTEL also receives positive feedback for transparent plans, easy SIM card handling, and modern mobile offers—making it an attractive choice for anyone who values flexibility, strong coverage, and hassle-free communication.