Quickline is an award-winning Swiss telecommunications company. The company was founded in 1993 and is based in Nidau near Biel. Quickline offers its customers Internet, TV, mobile and landline plans. The special thing about Quickline is its network concept. The company is based on an association of many regional network partners. These primarily include energy suppliers and network operators. These partners are not only shareholders of the company, but also ensure personal customer service on site. Quickline uses the well-developed Sunrise network for its mobile subscriptions. For home subscriptions, Quickline uses the modern proprietary network of its network partners, as well as Swisscom's own network. At the end of 2023, Quickline had around 400,000 connected households in Switzerland. Quickline's offers are aimed at private and business customers. Families benefit from special offers.

Quickline uses the well-developed Sunrise network. In the Connect Benchmark test, the Sunrise network received the top rating of “outstanding” four times in a row.

Quickline 4G and 4G+ network coverage
Already in 2019, Sunrise's network achieved 4G coverage of 96%. With 4G+ it was 85%.

Quickline 5G network coverage
You can surf the Sunrise network with high-speed internet in 1,132 cities and towns in Switzerland with your Quickline Mobile subscription.

Check Quickline network coverage
You can use our network coverage map to check the network coverage for your Quickline subscription.

For any questions Quickline customer service is reachable by phone. Opening times are Monday to Friday from 8 am to 9 pm and on Saturday from 10 am to 7 pm. In addition you can use the contact form on the Quickline website or start a video chat with a customer service agent. Furthermore there is a FAQ sections which answers the most relevant questions.

In the online customer survey conducted by the Swiss Institute for Quality Testing (SIQT), Quickline received first place among Internet providers for the “customer service” area for the fourth time in a row.

After signing up for a Quickline subscription through alao, our customer services will take care of our questions. We offer you to cancel your existing contract, take your numer with you and ensure that your new contract starts on the desired date.

You can reach the alao customer service by chat, email and by phone. We are open from Monday to Friday from 8 am to 8 pm and on Saturdays and Sundays from 9 am to 5 pm.

If you wish to cancel your current contract with Quickline, you must do so in writing. Quickline only accepts cancellations that are made in writing and bear a signature.

Quickline subscription cancellation - this is how it works

The best way to send your Quickline cancellation is by e-mail to your local Quickline partner. It is sufficient to send an e-mail and attach the cancellation letter. The following points should be included in the letter so that your cancellation can be assigned as quickly as possible.

• Your name and address
• your customer number
• the contract number
• your mobile phone number
• the services you wish to cancel.

Quickline cancellation period and minimum contract term

If you want to cancel your Quickline contract, you should keep an eye on the notice periods. As a rule, the cancellation period for Quickline is three months to the end of the month if it is a contract without a minimum contract period. 

If you have a contract with a minimum term, you must also take the contract term into account. The cancellation period of three months to the end of the month also applies in this case.

Cancelling your Quickline mobile phone subscription

If you want to cancel your mobile phone subscription with Quickline but want to keep your mobile phone number, you must take care of this in good time. There is a corresponding form for number porting. 

It is important that you first apply to port the number and then cancel the subscription. Otherwise you will not be able to take your existing number with you. 

Quickline customer service hotline 

If you have any questions about contracts, terms and cancellations, you can also contact the Quickline hotline. It is 0800 841020. 

Quickline offers various mobile phone subscriptions. They differ in terms of the use of data and calls

Quickline Mobile M

With Quickline Mobile M you get 5 GB data within Switzerland as well as unlimited calls. In addition you receive 1 GB roaming (EU, USA, Canada) per month. The minimum contract period is 24 month.

Quickline Mobile L

The Quickline Mobile L subscription guarantees you unlimited data and calls within Switzerland. It also includes 2 GB/data roaming per month within the EU, USA and Canada.. The contract period is 24 months.

Quickline Mobile XL

With the Quickline Mobile XL subscription, you benefit from unlimited data and calls in Switzerland. This subscription also includes 20 GB of data roaming per month within the EU, USA and Canada. Calls to the EU or the corresponding EU country and to Switzerland are also unlimited. The contract has a minimum term of 24 months.

Our network coverage map shows you the coverage in your area.

With Quickline's Internet subscriptions, you can enjoy fast Internet and high bandwidth at home. Various subscriptions are available. 

Internet S

With this subscription you get Internet wirh up to 100 Mbit/s at a minimum contract period of 24 month.

Internet M

This subscription guarantees you an Internet speed up to 200 Mbit/s. The contract runs for 24 months.

Internet L

This subscription allows you to stream and surf up to 500 Mbit/s. The contract period is 24 months. 

Internet XL

With this subscription you can surf up to incredible 10 Gbit/s. This is the perfect subscription if you need a high bandwidth because you play a lot of games or several people are streaming at the same time. The contract period is 24 months. 

Internet M + TV M

This subscription combines Internet and TV. You surf up to 200 Mbit/s and have a choice of 230 TV channels. 150 of these channels are in HD quality. The contract is also valid for 24 months.

Internet L + TV M

This subscription combines up to 500 Mbit/s Internet with access to 230 TV channels (150 of which are in HD) and runs for 24 months.

Internet XL + TV M

Blazing-fast Internet and a large selection of TV channels - that's the Internet XL + TV M bundle. You surf up to 10 Gbit/s and can choose from 230 TV channels. 150 of these are in HD quality. The minimum contract commitment is 24 months. 

Quickline Internet M & Quickline Mobile L Bundle

With this powerful bundle, you can make unlimited calls in Switzerland and surf with unlimited ultra high-speed data and receive 2 GB of EU roaming (including USA and Canada). You also have up to 200 Mbit/s Internet speed at home on the Quickline network. 

Quickline Internet XL & Quickline Mobile L bundle 

This bundle is for anyone who wants to surf fast at home. Because you surf at up to 10 Gbit/s on the fast Quickline network. You also get the Quickline Mobile L mobile phone subscription, which gives you unlimited calls and data in Switzerland. Includes 2 GB of EU data roaming per month, which includes also USA and Canada.

Quickline Internet L & TV M & Quickline Mobile L bundle

In Switzerland, this bundle gives you unlimited data and calls with your mobile phone subscription. Plus 2 GB EU data roaming (including USA & Canada). At home, you can surf the Internet with up to 500 Mbit/s and have access to 230 TV channels, 150 of which are broadcast in HD quality.

Quickline Internet L & Quickline Mobile L bundle 

The Mobile L mobile phone subscription from Quickline includes unlimited calls and data in Switzerland. Plus 2 GB of EU-wide data roaming per month. At home you surf with up to 500 Mbit/s in the fast Quickline network.

Quickline Internet M TV M & Quickline Mobile L bundle

With Quickline Mobile L you can surf and make unlimited calls in Switzerland. For abroad, 2 GB of data in the EU, USA and Canada are included. At home you have access to 230 TV channels (150 of which are in HD) and you can surf the Internet with a speed of up to 200 Mbit/s.

Quickline Internet XL & TV M & Quickline Mobile L bundle

Your mobile phone subscription includes unlimited data and calls in Switzerland. In other EU countries, USA and Canada, 2 GB of data roaming is included. At home you can choose from 230 TV channels (150 of which are in HD) and you can surf the Internet at up to 10 Gbit/s.