From May 23 2022, Sunrise is officially the new main brand of Sunrise-UPC! 

UPC and Sunrise have already merged in 2020 and are now uniting under one brand: Sunrise! From now on there are also the new Sunrise Up subscriptions. Here you can find out all the innovations and, you can look at the new subscriptions immediately: Sunrise Up subscriptions.

Founded in 1994, UPC has been part of UPC Sunrise GmbH since 2020 and uses Sunrise's fast and well-developed 4G network for its cell phone contracts. Currently, UPC customers do not have access to the 5G network. Instead, UPC's home internet runs over its Switzerland-leading gigabit fiber optic cable network, with speeds of 1Gbit/s, 600 Mbit/s or 100 Mbit's, depending on the price range. UPC is the largest cable network operator in Switzerland with around 2 million customers. 

UPC offers fixed network, cell phone, Internet or TV connection subscriptions at low prices for Switzerland.

UPC has been part of UPC Sunrise GmbH since 2020 and uses Sunrise's fast and well-developed 4G network for its cell phone contracts. According to connect's quality benchmark test, the Sunrise network has been among the best in the world for years. 

UPC 4G &4G+ network

UPC uses the Sunrise network, with the 4G network covering over 96% of the Swiss territory, reaching 99.9% of the Swiss population. The 4G+ network has a coverage of 85%. Check the coverage in your area with our network coverage map.

UPC 5G network

Currently, UPC customers do not have access to the 5G network.

High-performance fiber optic cable network

UPC serves over two million households with its superfast fiber optic network. They enable nationwide Internet in urban and rural areas at a speed of 1 Gbit/s. The fast Internet is guaranteed, even with intensive use, by the fact that Internet, digital television and telephony are transmitted separately. This means they do not interfere with each other. 

There are many reasons to cancel your UPC subscription, and each one has different things to consider. UPC handles all cancellations - mobile and home - by phone or via live chat on the website. Customer service will give you any additional information you need here. Written cancellations by mail, fax or e-mail are not valid. Shortly after the cancellation, you will receive a confirmation of cancellation by SMS, e-mail and letter post. 

UPC Customer Services can be reached by phone daily from 8 a.m. - 10 p.m.. The live chat, on the other hand, is manned from Monday to Friday from 8 am to 5:30 pm. 

At UPC, you should pay particular attention to the minimum contract periods. These must be adhered to. If you don't, it can sometimes be expensive. Find out how expensive and what else you need to watch out for here. 

Cancellation of a UPC cell phone subscription

The most important facts in a nutshell: 
 

Do you want to cancel your UPC contract or change your UPC subscription? Over time, it may make sense to cancel your tariff in order to access a better offer. In the following, you will find out what you should consider when canceling your contract.

This is what you must bear in mind when terminating your contract with UPC

Before you cancel your UPC subscription, you should take a close look at your contract. Among other things, the contract specifies the cancellation period and minimum contract term. The notice period describes the period between the submitted notice and the termination of the contract with the provider.

The minimum contract term, on the other hand, is the period during which the contract is effective and legally binding. The contractual relationship cannot be terminated prematurely within this period. If you wish to withdraw from the contract before the expiry of the agreed notice period, you will pay the outstanding installments up to the minimum contract period. UPC's cell phone subscriptions have a minimum contract period of 12 or 24 months. They can be terminated at the end of the term by phone or via live chat, subject to the two-month notice period.

This is what you should do when you change your subscription

If you want to keep the phone number, you should register it with the new provider in good time. You will receive the form for transferring the number from the new provider. Also, make sure that you cancel your UPC subscription only when you switch to a new subscription. If the subscription is cancelled first and the change is made later, your phone number will be lost and cannot be reactivated. The easiest way is to order a new subscription. The new provider will then take care of the cancellation and the transfer of the mobile number. 

Alternative: Pause UPC subscription

Are you planning a longer stay abroad? Alternatively, you can pause your mobile subscription for a while online via My UPC. You can take such a subscription break for 2 to 5 months per year. Inform UPC at the earliest 60 days and at the latest 1 day before the desired start of the break. To do this, you can simply specify in your My UPC account which subscriptions you want to pause and for how long. You will then receive a confirmation by e-mail and do not need to do anything else. The pause starts and ends automatically. Important: The pause also extends the minimum contract period. This means that a 3-month break also postpones the end of the contract by 3 months. There is a fee of CHF 10.- for the pause. 

Cancellation UPC Home Subscription 

Cancel UPC Internet subscription

If you want to cancel your UPC Internet subscription, notify the provider by phone or live chat, observing the cancellation period of two months. UPC Internet subscriptions have a minimum contract term of 12 or 24 months.

Cancel UPC Combi subscription

For the UPC Home subscription (whether fixed network, cell phone, Internet or TV connection), a notice period of two months also applies, subject to the minimum contract term of 12 or 24 months. You can give the provider notice of termination by phone.

If you only want to cancel your TV subscription, you can also do this online via your customer account. 

Alternative: Pause UPC subscription

Are you planning a longer stay abroad? Alternatively, you can pause your Home subscription for a while online via My UPC. You can take such a subscription break for 2 to 5 months per year. Inform UPC at the earliest 60 days and at the latest 1 day before the desired start of the break. To do this, you can simply specify in your My UPC account which subscriptions you want to pause and for how long. You will then receive a confirmation by e-mail and do not need to do anything else. The pause starts and ends automatically. Important: The pause also extends the minimum contract period. This means that a 3-month break also postpones the end of the contract by 3 months. There is a fee of CHF 10.- for the pause. 

Transfer UPC Home subscription to a third party instead of cancellation

A form is available on the UPC website for transferring a subscription to another person. The form must be filled out by both you and the new owner and then sent to UPC. Important: The new owner will be charged a transfer fee of CHF 40. 

What happens to your UPC Home subscription when you move house?

A move is to be reported to UPC, if possible, one month in advance. This notification can be made free of charge via your customer account online, or for an administration fee of CHF 35.- by phone or mail. You take the reception devices with you to your new address, where they can then be used as usual. 

Return UPC reception equipment

Modem, router, TV box, etc. are borrowed and must therefore be returned undamaged and in due time to UPC if this is requested in the confirmation of termination. In this confirmation you will also find the details for the return. If you do not do this, you will have to pay a fee of CHF 49. In addition, the following fees apply, depending on the device: 

- UPC TV Box: CHF 135.-

- Giga Connect Box: CHF 150.-

- Connect Box: CHF 110.-

- Wifi Booster Set: CHF 150.-

- Wifi Booster: CHF 75.-

- Connect Pod: CHF 95.-

- UPC TV Box (V2): CHF 130.-

Valid for 12 months

Telephony

Valid for 12 months

Standard tariffs Roaming UPC

The roaming tariffs at UPC vary depending on the subscription you have. However, they offer a tariff calculator on their website. Select your country of travel and subscription here to see your tariffs. 

UPC offers cell phone subscriptions that allow unlimited calling, texting and surfing. Customers benefit from the excellent network quality of Swisscom. Once you have found the right subscription, you can opt for a minimum contract term of 12 or 24 months. If you opt for a minimum contract term of 24 months, you save the activation costs of CHF 49 for the SIM card.

As a customer of a UPC Internet subscription, you can benefit from cell phone subscriptions that offer more performance. Below is an overview of the UPC subscription options that are available without an Internet subscription.

UPC Swiss 40 GB

With the UPC Swiss subscription, you have 40 GB of high-speed data volume available every month within Switzerland. You can also send unlimited SMS and make unlimited calls in Switzerland. UPC Swiss costs CHF 29.90 per month.

UPC Swiss 2 GB

The UPC Swiss 2 GB subscription provides you with 2 GB data volume within Switzerland. You can also make unlimited calls and send messages in Switzerland.

The subscription has a minimum contract period of 12 or 24 months and costs CHF 19.90 per month.

UPC Swiss 500 MB

The Swiss 500 MB subscription includes 500 MB mobile data and unlimited calls and SMS within Switzerland monthly. The subscription has a minimum contract period, is 12 or 24 months and costs CHF 9.90 per month.

UPC Europe

With the UPC Europe subscription, you receive 40 GB of high-speed data volume every month for surfing in Switzerland. You can also make unlimited calls and send messages within Switzerland. For surfing in the EU you get 10 GB every month as well as unlimited calls and SMS in the EU. The subscription costs CHF 39.90 per month. 

UPC Europe Plus

With the UPC Handy Abo Europe Plus you get 40 GB high-speed data volume every month for surfing in Switzerland. You can also make unlimited calls and send messages within Switzerland, the EU and many other countries. In the EU, you have 10 GB of data available for surfing each month. The minimum contract period is 12 or 24 months. At alao, you can order UPC Europe Plus for CHF 59.90 per month.

The right UPC subscription for your needs

UPC Internet

In addition to the numerous Mobile UPC subscriptions with data volume, UPC offers three Internet subscriptions for the home that can be combined individually with a TV subscription. You get your fixed network connection free of charge with all subscription variants.

The minimum contract period for all UPC Internet subscriptions is 24 months. If you choose a shorter contract period of at least 12 months, you pay an additional CHF 10 per month. You can also save the activation costs of CHF 99.- if you book online.

Find out which Internet subscriptions UPC offers below.

Connect 100 Mbit/s Internet UPC

The smallest UPC Internet subscription includes a maximum Internet speed of 100 Mbit/s, which is made possible by the UPC Connect Box included in the subscription. The Internet Box is a voice gateway that enables VoIP Internet telephony, among other things. The Connect 100 Mbit/s Internet UPC subscription costs CHF 49 per month.

600 Mbit/s Internet UPC

The second Internet UPC subscription provides you with a maximum Internet speed of 600 Mbit/s for surfing at home. This is controlled by the UPC Connect Box included in the subscription. 600 Mbit/s Internet UPC is the bestseller among the offered Internet tariffs. The UPC Internet subscription can be purchased for CHF 69 per month.

1 Gbit/s Internet UPC

The largest Internet subscription is 1 Gbit/s Internet UPC. With the free UPC Giga Connect Box included in the tariff, Internet services with a download speed of up to 1 Gbit/s are possible. The UPC Giga Connect Box is a multifunctional device and, in addition to the cable router (WLAN, 2.4 GHz/ 5 GHz), includes four Ethernet connections, two separate telephone connections and a DHCP server. You pay CHF 89 per month for the subscription.

UPC TV

The UPC TV offer includes a TV box with access to more than 275 channels and the option to add further TV packages. You also benefit from the replay function, personal profiles, on-demand programs and almost unlimited recording options. With the multi-recording function, you can also record several programs at the same time. Another great feature is the voice control: You can control your UPC TV directly by voice command. The UPC TV offer costs CHF 30 per month. 

UPV TV App

With the UPC TV app, you can also use the service on your smartphone or tablet. You can easily switch between the devices and continue watching at another location. Recordings and rented movies and series can also be accessed anywhere. 

The UPC Happy Home subscription includes UPC TV and an Internet and fixed-network subscription of your choice. In addition, you can choose between the four fixed network options when compiling your package and only receive the tariff that suits your habits. You can choose between Phone, Phone CH and Phone International. With the fixed network, you can make calls to the UPC mobile network free of charge. 

An activation fee of CHF 99.- is charged for each subscription. The combined subscription is available for each of the three Internet subscriptions and varies in price accordingly: