You may consider to cancel your yallo mobile subsription for different reasons. In every case there are different things to consider. yallo handles all mobile, internet and TV cancellations over the phone and via online chat. yallo no longer accepts a written cancellation by mail.
The most important thing to note about yallo is the minimum contract duration. You can find out what else you need to watch out for here.
Cancellation of a yallo cell phone subscription
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Free of charge from
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Notice period
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Any penalty fee
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To note
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By phone at:
0840 00 33 77
(CHF 1.50/call)
Via chat on support.yallo.ch
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After expiry of the minimum contract period
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2 months to each months end
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In case of termination before the minimum contract period: Monthly basic fees until the regular termination date plus a handling fee of CHF 100 apply.
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• Alternatively, you can pause your yallo subscription for 12 months.
• alao takes care of the cancellation stress-free for you
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You can easily cancel a yallo subscription via the customer service hotline 0840 00 33 77 or the chat at support.yallo.ch. There, it will be explained to you how to proceed.
What you need to know when canceling your yallo contract
Cell phone subscriptions can only be canceled free of charge after the minimum contract period has expired. After that, yallo's general cancellation period of 2 months applies to the end of each month. However, there is no minimum contract period for most yallo subscriptions. Therefore, you are relatively flexible in the termination. If you cancel a subscription with a minimum contract period prematurely, you have to pay the monthly basic fees until the regular cancellation date as well as a handling fee of CHF 100.
If you use more than one service from yallo, make sure you specify the correct subscription when canceling. You can also cancel multiple services at the same time, but the deadlines may vary depending on the subscription. To find out the correct cancellation date for your services, yallo offers an online cancellation period calculator on their website.
This is what you should do when you change your subscription
You want to switch to a new provider and keep your number? Then you should not simply cancel your current subscription. If the subscription is cancelled first and the switch is made later, your phone number may be lost and can no longer be reactivated. So before you cancel, you should ask the new provider to take over your phone number. In most cases, the new provider will then also take over the cancellation of your cell phone subscription with yallo, but here, too, the minimum contract period and notice periods must be observed. If you no longer need your number anyway, you can simply cancel it directly.
Alternative: pause yallo subscription
With yallo, you have another option besides canceling your cell phone subscription: You can pause the subscription for up to 12 months. No costs will be incurred during this time. To do so, please contact yallo customer service.
Cancellation yallo Home Subscription
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Free of charge from
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Notice period
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Any penalty fee
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To note
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By phone at:
0840 00 33 77
(CHF 1.50/call)
Via chat on support.yallo.ch
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24 months
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2 months to each month end
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In case of termination before the minimum contract period: Monthly basic fees until the regular termination date plus a handling fee of CHF 100.
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• If you move, you will receive a new Home Fiber Box. Return the old box to yallo.
• It is not possible to change the owner. The subscription must be cancelled and reactivated.
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The yallo Home Fiber subscription includes Internet and TV, yet the cancellation is no more complicated than that of a cell phone subscription. Here, too, the cancellation can be done either via a chargeable hotline - 0840 00 33 77 (CHF 1.50/call) - or via online chat.
Fees for yallo Home cancellation
In order for the termination to be free of charge, the minimum contract period must be taken into account. This is 24 months for yallo Home Fiber. The subscription can be terminated at the end of the contract at the earliest and has a notice period of 2 months to the end of each month. If you terminate the contract prematurely, you will have to pay the monthly basic fees until the regular termination date as well as a handling fee of CHF 100.
Transfer yallo Home subscription to a third party instead of cancellation
It is not possible to change the holder. The product (yallo Home Max Fiber) must be cancelled and reactivated. In this case, please contact our relations team:
What happens to your yallo Home subscription when you move house?
In the event of a move, yallo Home Fiber cannot be transferred to a new holder. To do this, the subscription must first be canceled and then reactivated. Instead, you simply take your yallo Fiber Box with you to your new place of residence. However, you will be sent a new box. Return the old box to yallo at the following address:
yallo c/o ALSO Switzerland
Meierhofstrasse 3
6032 Emmen
When moving, it is important to inform yallo in good time. The line at your new address must first be ordered and confirmed. Therefore, inform yallo between 3 and 6 weeks before the move.
Return yallo Home Fiber Box
A yallo Home Fiber Box can only be used with the yallo Home MAx Fiber product. If you cancel the subscription, the box is no longer useful. Return it to yallo by mail and they will take care of the proper disposal and recycling. Send the box after consultation with yallo:
yallo c/o ALSO Switzerland
Meierhofstrasse 3
6032 Emme
